Legal

Terms of Service

Effective 3 July 2026 · Applies to the Coherence program at coherenceframework.com

These terms are the agreement between you and Coherence for your use of the program. Please read them. By creating an account or using it, you accept them.

1. The agreement

The Coherence program is operated by Crossroads Ventures Desenvolvimento Organizacional e de Liderança Ltda, trading as Crossroads Ventures LTDA (CNPJ 41.816.436/0001-30), Porto Alegre, RS, Brazil ("Coherence", "we", "us"). These Terms of Service, together with our Privacy Policy, govern your use of the program. By creating an account or using it, you agree to them. If you do not agree, do not use it.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use Coherence. By using the service you confirm that you are.

3. What the service is

Coherence is an interactive educational program that delivers copyrighted instructional materials and personal evaluation methodologies — structured "mirror" sessions and an ongoing journal built on the Coherence Framework, protected under Copyright Law (Lei nº 9.610/98). It is designed to help you reflect on how you lead and operate, name recurring patterns, and track them over time through automated, conversational guidance. It is a program for self-directed reflection and personal development, not a substitute for professional services.

4. Not professional advice

Coherence provides information, education, and structured reflection. It does not provide business, financial, legal, medical, psychological, or therapeutic advice, and it does not create a professional, clinical, or fiduciary relationship. It is not a crisis or emergency service. You are responsible for your own decisions and actions. If you need professional advice or care, consult a qualified professional; if you are in crisis, contact emergency services or a crisis line.

We make no guarantee of any particular result, outcome, or improvement from using the service.

5. Your account and recovery code

You are responsible for keeping your login credentials and your one-time recovery code secure, and for activity under your account. Your account is for your personal use and may not be shared or transferred.

6. Free trial, subscription, and billing

New accounts may include a free trial (currently 7 days), with no card required to start. To continue after the trial, you subscribe to a paid plan. Billing is handled by our third-party payment processor. Unless you cancel, paid subscriptions renew automatically for successive billing periods at the then-current price, and your payment method is charged at the start of each period. We will make the price and billing period clear at checkout. Taxes may apply.

7. Cancellation and refunds

You can cancel at any time from within the program or by contacting us. When you cancel, your subscription remains active until the end of the current paid period, and it will not renew after that. We do not provide refunds for the current or past billing periods except where required by applicable law. Your free trial can be cancelled at any time before it converts, at no charge.

8. Acceptable use

You agree not to:

• use the service unlawfully or to harm others;
• share, resell, or provide access to your account to anyone else;
• attempt to breach security, access other participants' data, or disrupt the program;
• reverse engineer, scrape, or copy the program or the Coherence Framework except as permitted by law;
• misrepresent the service or use it to build a competing product.

9. Intellectual property

The Coherence program, the Coherence Framework, and all related methodology, instructional materials, content, classifications, and evaluation tools are our proprietary intellectual property, protected under Copyright Law (Lei nº 9.610/98 in Brazil) and applicable law. We grant you a limited, personal, non-exclusive, temporary, non-transferable, and revocable right to access and use the copyrighted framework and its instructional materials for your own reflection and personal development while your account is in good standing. This is a right to access copyrighted educational materials — not a licence to any software or source code. No other rights are granted. You may not create derivative works from, or publicly reproduce, our proprietary materials without our written permission.

10. Your content

You own the content you create in your journal. To operate the program, you grant us a limited licence to store, process, and transmit your content solely as needed to deliver the guidance to you — including processing it through the automated-guidance and infrastructure providers described in our Privacy Policy. We do not use your content to train any external systems, and we do not sell it. This licence ends when your content is deleted, except for content already processed transiently or retained in backups for the limited period described in the Privacy Policy.

11. Automated guidance content

Responses in the program are produced through automated, conversational guidance. This automated output can be inaccurate, incomplete, or unsuitable for your situation, and should not be relied upon as fact or as professional advice. You are responsible for how you use it. See "Not professional advice" above.

12. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we may update, migrate, or improve the service over time. We will try to give reasonable notice of significant changes that affect you.

13. Termination

You may stop using the program and close your account at any time. We may suspend or terminate your access if you breach these terms, if required by law, or to protect the program or other participants. On termination, your right to use the program ends; provisions that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) will survive.

14. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law — including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet your requirements or produce any particular outcome.

15. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you actually paid us for the service in the 12 months before the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.

16. Governing law

These terms are governed by the laws of Brazil. You agree that the courts of Porto Alegre, RS, Brazil have jurisdiction over any dispute arising from these terms or your use of the service, without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence.

17. Changes to these terms

We may update these terms as the service or the law changes. We will update the effective date above and, for material changes, take reasonable steps to notify you. Continued use after an update means you accept the revised terms.

18. Contact

Questions about these terms: support@cameroncross.com, Crossroads Ventures Desenvolvimento Organizacional e de Liderança Ltda (Crossroads Ventures LTDA), Porto Alegre, RS, Brazil.